Help centre

Help, FAQs and policies

How the platform works, where to get help in person, and the rules that protect buyers and landowners.

How it works

For landowners
  1. 1
    Sign in with Aadhaar eKYC

    Your name must match the Jamabandi.

  2. 2
    Enter dag and patta

    We fetch your record from land records.

  3. 3
    Every co-owner agrees by OTP

    Or in person at a help desk or CSC.

  4. 4
    Add price and photos

    Shown as Seller declared.

  5. 5
    Circle office verifies

    Desk check, or a Lat Mandal field visit if flagged. Then buyers can see it.

List your land
For buyers
  1. 1
    Find plots on the map

    Only owner-listed, verified plots.

  2. 2
    Read the record and 12 checks

    Every fact shows its source.

  3. 3
    Express interest and visit

    Masked chat; the seller has 3 days to reply.

  4. 4
    Agree the price in the deal room

    Signed by OTP. Records are checked again.

  5. 5
    NOC, stamp duty, registration, mutation

    Each step tracked; mutation starts by itself.

Explore plots

The 12 record checks

Checks run when a listing is created, every night while it is live, when the NOC is applied for, and once more before the registration appointment.

#CheckSource recordIf it fails

For banks

Participating banks can see the verified record and the 12 checks for a plot when a buyer shares it with them for a loan. This avoids a fresh legal search for the same facts.

  • Access only with the buyer's consent, for 90 days.
  • Read-only API for loan systems, with an audit trail.
  • Banks never see messages between buyer and seller.

Help desks & CSCs

Walk in with your Aadhaar and land papers. Staff can list your land with you, record co-owner consent, or check a plot.

Raise a grievance

Every grievance is logged, assigned to an officer and answered with reasons. You can track it with the reference number.

+91
Most grievances are closed within 7 days.

FAQs

Video guides

Terms of use

[DRAFT FOR THE DEPARTMENT TO APPROVE] Assam Land Exchange is a Government-facilitated service of the Revenue & Disaster Management Department. By using it you agree to give true information, to list only land you are recorded as owning, and to use the platform's messaging for deal communication. Listings may be paused or removed if the records change or a complaint is upheld.

Privacy policy

[DRAFT] We collect only what is needed to verify identity and run a land transaction, under the Digital Personal Data Protection Act, 2023. Aadhaar numbers are never stored; we keep only a reference token from the licensed eKYC agency. Phone numbers are never shown to other users. Data is hosted in India on Government cloud.

  • Owner names are partly masked until a seller accepts a buyer.
  • Every view of sensitive data is logged.
  • You can ask for your data or for its deletion where the law allows.

Listing disclaimer

A listing on Assam Land Exchange is not a certificate of title and does not guarantee that a transaction will be approved. Registration and mutation follow the applicable law and procedure. Information marked “Seller declared” is provided by the seller and is not verified by Government. Information marked “Govt record” shows what official records said at the sync time shown.

Accessibility statement

The platform is designed to meet the Guidelines for Indian Government Websites (GIGW) and WCAG 2.1 AA. Use the A−, A and A+ buttons at the top to change text size, and Contrast for high contrast. Every page works with a keyboard and a screen reader. The platform is available in Assamese, Bengali, Bodo, Hindi and English, and at help desks for people who are not online.

Website policies

Copyright, hyperlinking, content archival and security policies will follow GIGW and the department's existing website policies. [TO BE ADDED BY THE DEPARTMENT]